Privacy Policy

Last updated: 29 September 2026

This policy explains what personal data we process when you visit aloeplantes.com, ask us for a quote or hire our services, what we use it for and what rights you have. It is governed by Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. Who is responsible for your data

ALOE PLANTES I FLORS, S.L.
Tax ID (NIF): B63468870
Registered office: Gran Via de les Corts Catalanes, 450, 3.º 2.ª, 08015 Barcelona (Spain)
Registered in the Barcelona Commercial Registry, volume 36431, folio 67, sheet B-288963
Email: comercial@aloeplantes.com
Phone: +34 93 303 30 11

2. What data we process and where it comes from

  • Contact and quote form: name, email address, phone number, subject and your message.
  • “Call me back” and “Write to us” buttons: name, phone number or email address and, where applicable, your message.
  • Online purchases: contact and billing details (name or company name, address, email, phone and, where applicable, tax ID) and the details of your order or subscription. Payments are processed by Stripe: we never see or store your card details.
  • If you contact us by phone, email or WhatsApp: the data you give us in that conversation.
  • Browsing the website: usage and device data collected through cookies. Non-essential cookies are only set if you accept them. See our cookie policy for details.

We do not ask for special categories of personal data. If you give us someone else’s data (for example, the person in charge of the office where we will install the plants), you must have informed them beforehand.

3. What we use your data for and on what legal basis

  • To handle your enquiry or quote request, including the prior site visit. Legal basis: taking steps at your request before entering into a contract (Art. 6(1)(b) GDPR).
  • To manage your contract or subscription: installation, maintenance, plant replacement, invoicing and payment. Legal basis: performance of the contract (Art. 6(1)(b) GDPR).
  • To meet our accounting and tax obligations. Legal basis: legal obligation (Art. 6(1)(c) GDPR).
  • To protect our forms against spam using Google reCAPTCHA. Legal basis: our legitimate interest in keeping the website secure (Art. 6(1)(f) GDPR).
  • To send you commercial information about our services. Legal basis: your consent (Art. 6(1)(a) GDPR) or, if you are already a customer, our legitimate interest in offering you services similar to those you hired (Art. 21.2 of Spanish Law 34/2002, LSSI). You can unsubscribe at any time from any message or by writing to us.
  • To measure website usage and show you Aloe Plantes ads on other websites and social networks (Google and Meta). Legal basis: your consent through the cookie banner (Art. 6(1)(a) GDPR), which you can withdraw at any time via the “Manage consent” link.

We do not make decisions that affect you based solely on automated processing.

4. How long we keep your data

  • Enquiries and quotes that do not lead to a contract: for as long as needed to deal with them and, at most, one year from the last contact.
  • Customers: for the duration of the contractual relationship and, afterwards, for the statutory periods. Accounting records are kept for six years (Art. 30 of the Spanish Commercial Code), in addition to the limitation periods under tax law.
  • Commercial communications: until you unsubscribe.
  • Cookies: for the periods stated in the cookie policy.

After these periods, the data is blocked for as long as any liability may arise and then deleted.

5. Who we share your data with

We do not sell or transfer your data. We only disclose it to public authorities when required by law (for example, the Spanish Tax Agency).

To provide our service we use providers that process data on our behalf, under a data processing agreement and only for the tasks we assign to them:

  • website and email hosting;
  • website maintenance and development;
  • payment gateway (Stripe);
  • spam protection (Google reCAPTCHA);
  • analytics and advertising (Google and Meta), only if you accept the corresponding cookies.

If you write to us on WhatsApp, the conversation is also subject to WhatsApp’s privacy policy.

6. International transfers

Some of these providers (Google, Meta and Stripe) may process data outside the European Economic Area, mainly in the United States. In those cases the transfer is covered by the EU-US Data Privacy Framework, for participating companies, or by the standard contractual clauses approved by the European Commission.

7. Your rights

You may exercise at any time your rights of:

  • access to your data;
  • rectification of inaccurate data;
  • erasure of your data;
  • objection to processing;
  • restriction of processing;
  • portability of the data you gave us;
  • withdrawal of consent, without affecting the lawfulness of prior processing.

Write to us at comercial@aloeplantes.com or by post to the address in section 1, stating the right you wish to exercise. If we have reasonable doubts about your identity, we will ask you for additional information to confirm it. We will reply within one month.

If you believe we have not handled your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply appropriate technical and organisational measures to protect your data against loss, alteration, unauthorised access or unlawful processing, taking into account the state of the art and the risks involved.

9. Minors

Our services are aimed at businesses and professionals. We do not knowingly collect data from children under 14.

10. Changes to this policy

We may update this policy to reflect legal or service changes. The current version will always be published on this page, with the date of the last update at the top.

See also our legal notice and cookie policy.